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Maintenance Operative

Operations – Scotland


Job description

Maintenance Operative

Homes for Students is one of the UK’s leading providers of student accommodation. We have an excellent track record and take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Homes for Students is part of the ANUK national code, which demonstrates our commitment to providing good quality housing for students.

We currently have a vacancy for a Maintenance Operative at our Marketgait Apartments Property in Dundee working 30 hours per week Monday to Friday.

You will be required to carry out planned and reactive maintenance within the Property and will be responsible for ensuring that statutory compliance is maintained at all times, you will check the condition of the property on a regular basis and will ensure that this is correctly reported. The role requires the postholder to be competent, work with minimal direct supervision within their designated remit and to liaise with a range of internal and external contacts including suppliers and contractors.

Major Duties:

• To prioritise and manage all work orders and the allocation of maintenance tasks to ensure these are closed off in a timely manner.

• To be responsible for the planning of all the statutory and routine maintenance in accordance with the Property Service Level Agreement (SLA).

• To respond to reactive maintenance in accordance with the SLA and to keep students and customers aware and informed of the status of repairs.

• To carry out repair duties across the site as instructed by the Property Manager or landlord.

• To check the quality and standards of work are to a high standard and in accordance with the Property SLA

• Carry out luminaire / lamp changes as instructed

• Identify where specialist input is required and co-ordinate the timely attendance of alternative suppliers/contractors.

• To manage the sign in and attendance of contractors and that permits for working are in place including utility companies who need to access the site to read the meters

• At all times follow the Property key handling procedures in respect of sign out and return

• To carry out semi-skilled maintenance including on the spot repairs, fixing TRV’s, adjusting and replacing ball-cocks, sorting air locks, replacing tap washers, unblocking drains, resetting trip switches, adjusting door closures, repairing or replacing locks/barrels and ironmongery, FF&E and signage repairs/replacement, lightbulbs/shade changes, curtain rail/blind repairs and minor redecoration.

• To undertake a porterage role including, but not limited to, the lifting of white goods, mattresses and loose FF&E.

• Carry out L8 Legionella monitoring & recording duties.

• Undertake routine fire alarm and emergency light testing, PAT testing, shower chlorination and any visual checks.

• Make temporary repairs and signage to make safe trip hazards, broken windows or any risk to occupants.

• Spot faults or repairs when walking around the building and carry out on the spot rectification or repairs or where repairs need additional time report these to the helpdesk.

• Ensure that Incident and Accident reporting takes place and that escalation both internally and externally in accordance with the Property Emergency and Crisis Management Plan (ECMP) takes place.

• Be an ambassador for excellent energy housekeeping, ensuring that unnecessary energy isn’t spent (lights, switches & appliances etc.), promote this ethos to students and support recycling segregation by students.

• Operate reception computer systems (including Kinetics and FM 180) and maintain up to date paper and computer records at all times.

• Operation and understanding of the security and H&S equipment installed on the premises including CCTV, access control, intruder alarm and fire alarms.

• Provide immediate assistance in the event of incident or emergency, when requested by the Property Manager.

• Ensure that all procedures are operated in accordance with the Property Procedures Manual and that all work undertaken is carried out strictly in accordance with property safety protocols.

• To assist with open days, including parking management and the escorting of visitors.

• To support student check in and check out activities, assisting with parking management and helping with luggage and any other general student or maintenance support

• To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately.

In order for Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.

The postholder will be responsible for driving a high-quality customer experience in relation to the speed and quality of the service provided to reported faults and the general condition, state and repair of the property. 

What’s on offer:

· 25 days holiday + Bank holiday.

· Many Retail discounts.

· Day off for your Birthday

· 2 Charity days per year

· Cycle to work Scheme

If you feel like this is the role for you, we’d love to hear from you.

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.


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