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Customer Service Advisor

Operations - North East


Job description

Job Title: Customer Service Advisor – Incl. weekends (Mandarin speaker desirable but not essential).

Salary: £21,839 per annum.

Closing Date: Once a suitable level of interest is received.

Property: Crown House – Prestige Student Living

Prestige Student Living is one of the UK’s leading providers of luxury student accommodation. We have an excellent track record and take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Prestige Student Living is part of the ANUK national code, which demonstrates our commitment to providing good quality housing for students.

Prestige Student Living has a vacancy for a Customer Services Advisor at its Crown House property in Sheffield. The role involves providing a meet and greet, reception and FM help desk service as well as supporting all back office functions and providing administration support to the operations team and Property Manager. Typically, the position has a 5-day working week, inclusive of weekends. The role includes supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts.

The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

You will be required to deal with enquiries from customers and visitors to the property, providing appropriate advice and information through email, website enquiries, via the telephone and in person. You will provide a professional helpdesk and telephone service, answering calls promptly and helpfully.

On weekends, the position involves lone working and relevant aspects to building management that may come with this, such as response to fire alarms and security issues, along with minor cleaning.

To be successful in this role, ideal candidates are required to have excellent IT skills along with superb customer care, communication and interpersonal skills. You should be able to understand and respond to the needs of the students and as this is a busy and varied role you will be required to be highly organised at all times. The successful candidate will be an excellent problem solver and will be responsible for responding to and resolving any complaints.

The ability to speak Chinese is desirable.

Previous experience in a customer service role is essential.

This vacancy will be closed as soon as a suitable level of interest has been achieved.

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.


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