Loading media...

Customer Service Advisor

Operations - North West


Job description

Customer Service Advisor

Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional customer service to our residents, regardless of your role. Our values are integral to our culture and underpin everything that we do from line management, to supporting our colleagues, to providing an incredible service to all who come through our doors.

Homes for Students has a vacancy for a Customer Services Advisor to join the team at its One London Road Property in Newcastle under Lyme (20 hours per week, Monday to Friday) (Increasing to 40 hours per week from June 2023)

The role involves providing a meet and greet, reception and help desk service as well as supporting all back-office functions and providing administration support to the operations team and Property Manager. The role includes supporting open days, intake days and departures as well as assisting day to day visitors, students, and external contacts.

The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

You will be required to deal with enquiries from customers and visitors to the property, providing appropriate advice and information through email, website enquiries, via the telephone and in person. You will provide a professional helpdesk and telephone service, answering calls promptly and helpfully.

To be successful in this role, ideal candidates are required to have excellent IT skills along with superb customer care, communication, and interpersonal skills. You should be able to understand and respond to the needs of the students and as this is a busy and varied role you will be required to be highly organised at all times. The successful candidate will be an excellent problem solver and will be responsible for responding to and resolving any complaints.

Person Specification

• The ability to provide exceptional customer service, always displaying a helpful and patient attitude

• Experience of Microsoft office software

• The ability to learn new skills quickly and efficiently

• The ability to present information in an accurate, professional, and appropriate manner

• Experience of prioritising workload to meet competing deadlines without close supervision

• Ability to work in a team and have a flexible approach

• Experience of working in a previous customer service role would be desirable

What’s on offer:

• 23 days holiday + Bank holiday.

• Many Retail discounts.

• Day off for your Birthday

• 2 Charity days per year

• Cycle to work Scheme

If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.


Job type