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Senior Customer Service Advisor

Operations – London


Job description

Homes for Students is one of the UK’s leading providers of student accommodation. We have an excellent track record and take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Homes for Students is part of the ANUK national code, which demonstrates our commitment to providing good quality housing for students.

Homes for Students has a vacancy for a Senior Customer Services Advisor at its Town Hall Camberwell Property in London. The role involves providing a meet and greet, reception and FM help desk service as well as supporting all back-office functions and providing administration support to the operations team and Property Manager. The roles include supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts.

As a Senior Customer Service advisor, the individual will be providing support to other sites and taking up extra responsibilities supporting the PM with overlooking operations.

The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

You will be required to deal with enquiries from customers and visitors to the property, providing appropriate advice and information through email, website enquiries, via the telephone and in person. You will provide a professional helpdesk and telephone service, answering calls promptly and helpfully.

To be successful in this role, ideal candidates are required to have excellent IT skills along with superb customer care, communication and interpersonal skills. You should be able to understand and respond to the needs of the students and as this is a busy and varied role you will be required to be highly organised at all times. The successful candidate will be an excellent problem solver and will be responsible for responding to and resolving any complaints.

Previous experience in a customer service role is essential.

This vacancy will be closed as soon as a suitable level of interest has been achieved.

Job type